Returns

TekLyra Return & Refund Policy

Last Updated: August 7, 2026

At TekLyra, we want you to feel confident when shopping for your setup. If something isn’t right with your order, we’re here to help.

30-Day Return Policy

TekLyra accepts eligible returns within 30 days of delivery.

To qualify for a return, the item must be:

Returned within 30 days of confirmed delivery.
In the same condition in which it was received.
Unused or showing no signs of excessive use.
Returned with its original packaging, accessories, manuals, cables, and other included components.
Accompanied by proof of purchase or your TekLyra order number.

Please contact us at Support@teklyra.store before returning an item. Returns sent without prior authorization may not be accepted.

How to Start a Return

To request a return, email Support@teklyra.store with:

Your full name.
TekLyra order number.
Item you would like to return.
Reason for the return.
Photos or video if the product arrived damaged, defective, or incorrect.

Our support team will review your request and provide return instructions if your item is eligible.

Do not send products back to the address shown on the original shipping package unless instructed to do so by TekLyra.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact Support@teklyra.store as soon as possible after delivery.

Include your order number along with clear photos or video showing the issue and the product packaging.

Once the issue has been reviewed and verified, we will provide an appropriate resolution, which may include a replacement, exchange, or refund depending on the circumstances and product availability.

Non-Returnable Items

For health, safety, and product-integrity reasons, certain products may not be eligible for return after they have been opened or used.

Non-returnable items may include:

Products showing signs of misuse or accidental damage.
Products missing original components or accessories.
Items damaged after delivery.
Clearance or final-sale merchandise when clearly identified as final sale before purchase.
Products modified or altered by the customer.
Other items identified as non-returnable on their product page.

Any rights provided by applicable consumer-protection laws remain unaffected.

Headsets & Microphones

Because headsets and certain microphones may involve personal-contact or hygiene considerations, additional return restrictions may apply once the product has been opened or used.

If your headset or microphone arrives damaged or defective, please contact us so we can review the issue.

Refunds

Once we receive and inspect an approved return, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Original shipping charges are generally non-refundable unless the return resulted from an error by TekLyra or the product arrived damaged, defective, or incorrect.

Return Shipping

If a return is due to a change of mind, accidental purchase, compatibility issue, or another reason not caused by TekLyra, the customer may be responsible for return shipping costs.

If we confirm that you received an incorrect, damaged, or defective product, TekLyra will provide instructions regarding return shipping.

Exchanges

If you would like a different product, please contact Support@teklyra.store.

Exchange availability depends on current inventory. In some situations, the fastest option may be to return the eligible item for a refund and place a new order.

Order Cancellations

If you need to cancel an order, contact us at Support@teklyra.store as soon as possible.

We cannot guarantee cancellation after an order has entered processing or has been shipped.

If the order has already shipped, you may need to follow our standard return process after receiving it.

Compatibility Issues

Please review product descriptions and compatibility information carefully before purchasing keyboards, mice, microphones, headsets, and other electronics.

If you're unsure whether a product will work with your computer, gaming console, or other device, contact us before ordering.